Guides & help
Plain answers to what people ask before, during and after a switch, and help with Pocketly itself. Where a guide talks about an offer, it’s built from the same reviewed terms Pocketly plans with, so it changes when they do.
Help with Pocketly
- Sign inWith your passkey, or a link sent to your email
- See which offers could fit meThe quick check: a few answers, no sign-in, nothing stored
- How Pocketly worksFrom your situation to a dated plan, and what it does and doesn’t do
- What happens to my dataWhat’s held, why, for how long, and how to delete it
Something Pocketly did went wrong? Complaints says how to tell us and what happens next.
Before you switch
During a switch
Questions, answered from the terms
Each answer is counted from the live offers’ own terms, offer by offer, so it changes when they do. Every bank, one page each.
- Does it have to be a full switch?
- How much do I have to pay in?
- Do I have to use the debit card?
- Do I have to log in to the app?
- Do switching accounts charge a monthly fee?
- Can I switch a joint account?
- When do the switching offers end?
- When can I close the new account?
- Can I get a switching bonus if I already bank with them?
- Does switching for a bonus mean a credit check?