Complaints about Pocketly

If Pocketly got something wrong or let you down, tell us. This is for complaints about Pocketly itself. A complaint about a bank goes to the bank: Pocketly’s evidence pack helps with that.

1. Tell us

   Email Pocketlydawidchachulski@hotmail.com

   Or write to dawidchachulski@hotmail.com with what happened, the page or offer, and what you’d like us to do. You don’t need to use any special words.

2. We reply within 5 working days

   To say we have it, who is looking at it, and what happens next. If we can fix it straight away, we will.

3. A full answer within 4 weeks

   What we found, what we changed, and if Pocketly showed something wrong, the correction is listed on How Pocketly checks offers.

4. If you’re still not happy

   Pocketly isn’t a bank and isn’t authorised by the Financial Conduct Authority, so the Financial Ombudsman Service can’t look at complaints about Pocketly itself. A complaint about how we handle your data can go to the Information Commissioner’s Office.

Free, impartial help with money and banks: MoneyHelper and Citizens Advice.